Job Description

Job Description

Step into a high-impact leadership role where your expertise in payments operations will shape the future of global financial transactions. Join a dynamic team that values innovation, collaboration, and continuous improvement as you drive operational excellence and deliver meaningful results for clients and colleagues worldwide.

As an Executive Director on the Global Payments Investigations team, you will lead a talented group dedicated to supporting critical payments investigations. You will empower your team to deliver timely, accurate solutions for clients, foster a culture of growth and accountability, and partner with colleagues across the globe to drive operational success. In this role, y ou will be responsible for the day-to-day operations, including queue management, escalations, payments controls, and accountability for maintaining staff and budget requirements. You will also hold responsibility in understanding the key metrics and risk components within each line of business (LOB’s) and manage the team to meet the financial plans put forth by these LOB’s, whilst partnering globally where the business operations/product are located.

Job Responsibilities:

• Lead a team of 70+ staff across Tampa, FL (30 employees) and Mumbai, India (40 employees) supporting Payments Investigations for the function
• Manage team performance and staff development and overall governance on the function, both people and process
• Ensure a daily review of all control execution aspects and track project completion
• Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency
• Regularly review procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables
• Interact with global location managers in an effective and professional manner
• Monitor all relevant Management Information System data ensuring all issues have been resolved expediently
• Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction
• Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure

 

Required Qualifications, Capabilities, and Skills:

• 2+ years of experience as an Executive Director or 6+ years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
• Demonstrated ability in operations leadership or management within Payments, with 3+ years of experience leading high-performing teams to achieve business priorities and objectives
• Experience in Work Queue management
• Experience handling a diverse team composed of people managers and individual contributors
• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives
• Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
• Strong business management skills and robust ability for governance/transformation
• Amenable to working in early U.S. hours and flexible to adjust as per business needs (would primarily support U.S. Day Shift)

 

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of ISO or Swift message processing or management

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Tags

Worldwide, Flexible hours, Day shift,

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