Job Description

Position Title: First Party Collections Representative

Work Location: Jefferson, LA 70121

Assignment Length: 6 months contract (Possible Temp. to Hire)

Shift: M-F - 11am-8pm

Job Purpose

• As a First Party Collector, your primary role is to proactively manage and facilitate the collection of outstanding debts owed by customers to our organization.
• Through effective communication, negotiation, and empathetic interaction, you will work to recover delinquent payments while maintaining a positive customer experience.
• Your responsibilities include initiating contact with customers, analyzing financial situations, and implementing tailored repayment plans.
• By adhering to ethical practices and legal regulations, you contribute to maintaining the financial health of the organization while preserving customer relationships.
• Your dedication to achieving collection targets and providing exceptional service will play a crucial role in minimizing financial risk and fostering a positive brand image.

Job Description

Applying assertive and persuasive communication skills, respond to inbound automated dialed first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records.

Accept payments through PCI compliant link. Verify and post payments according to procedures.

Research payment issues to corroborate customer account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings.

Converse with multiple customers via chat, email, and phone. Personalize standard communications and send to customer. Maintain accurate records.

May utilize skip tracing practices to identify and locate delinquent or defunct account holders.

Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures.

Qualifications

High School Diploma or GED

Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention

Experience with software and maintaining databases preferred

Technical ability to quickly learn and become proficient with proprietary software

Multi-tasking skill set to manage multiple conversations via chat, email and voice channels

Persuasive verbal communication, professional writing, and exceptional listening skills

Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management

Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated

Ability to build professional and trusting business relations

Proficient MS Office Outlook

Position Benefits

• Get the chance to work directly with a leading provider of funeral, cremation, and cemetery services with a strong reputation in the industry.
• This opportunity offers the chance for career growth and advancement within the company.
• Working for an organization that has a diverse range of roles and locations allows employees to explore different areas of the funeral and cemetery industry and develop their skills and expertise. Along with comprehensive benefits, training and development, collaborative work environment, employee recognition, community involvement and most importantly, meaningful work being a part of this industry can provide a sense of purpose and the opportunity to make a positive impact on the lives of grieving families. Helping families through difficult times and providing compassionate support can be deeply fulfilling for individuals like yourself!

Working Environment: Hybrid (Permanent schedule after the first 6 weeks is a hybrid schedule - 10 days out of the month in office and the remaining days are worked from home. Equipment is provided)

Employment type: Contract with potential to hire. NOTE: The contact center is open from 8am-8pm CST Mon-Fri (Closed on weekends)

Job Tags

Permanent employment, Contract work, Temporary work, Local area, Work from home, Shift work, Weekend work,

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