Job Description

Position Summary:

Assist with activities in the pharmacy department including preparation of prescriptions, helping to maintain the actual day-to-day business of the department in a manner consistent with corporate policies and state and federal laws. Pharmacy Technicians may receive refill requests over the phone, obtain health information, perform computer data entry, gather medications for use in prescription preparation (always checked by a Pharmacist), order medications and process received orders, assist in maintaining pharmacy department records, assist patients in locating over-the-counter medications, ring purchases on the cash register, and perform housekeeping of the pharmacy department space. Demonstrate the company’s core values of respect, honestly, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enable customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.
• Inform customers of pharmacy specials or promotions
• Stay current on present, future, seasonal, and special ads.
• Label, stock, and inventory department merchandise.
• Operate cash registers and computers.
• Counting and pouring prescription medications.
• Help patients who are dropping off or picking up prescriptions orders with prompt and friendly service.
• Screen telephone calls for the pharmacists.
• Verify customers receive the correct prescription(s) and correctly make “offer of pharmacist counseling.”
• Place Computer Assisted Ordering and Cardinal orders.
• Communicate medication information to prescribers and their agents for refill requests.
• Restock inventory while ensuring proper rotation.
• Monitor inventory for overstock or expired medications.
• Maintain knowledge of loss prevention techniques.
• Participate in mandatory training programs and weekly huddle sessions.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

• Must be 18 or older.
• High School education or equivalent.
• Strong communication skills.
• Professional and courteous demeanor.
• Ability to respect confidentiality of patient data.
• Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to organize and prioritize a variety of tasks/projects.

Desired Previous Job Experience:

• 1 year of customer service related experience.
• 1 year of healthcare related experience.
• Pharmacy Technician Certification Board (PTCB) certified.
• Second language (speaking, reading, and/or writing).
• Retail experience.

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